Shipping policy

Shipping Policy

VanAdvance

We aim to process and deliver your order as quickly and reliably as possible.

1. Processing Time

All orders are processed within 3–15 business days after payment is received.

During busy periods or promotions, processing times may be slightly longer. If this happens, we will notify you.

2. Shipping Locations

We currently ship to:

  • Lithuania

  • European Union countries

If your country is not available at checkout, please contact us at atelier@vanadvance.com.

3. Shipping Rates & Delivery Estimates

Shipping costs and delivery times are calculated at checkout based on your location.

Lithuania

  • Standard delivery: 3–5 business days

  • Estimated cost: €2.99 – €4.99

European Union

  • Standard delivery: 5–15 business days

  • Estimated cost: €9.99 – €14.99

Delivery times are estimates and may vary depending on courier services, peak periods, or customs procedures.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

You can use this tracking number to monitor your delivery progress.

5. Customs, Duties & Taxes

For EU orders, no additional customs duties are typically applied.

However, for certain destinations or special cases, customers are responsible for any applicable import taxes or fees required by local authorities.

6. Shipping Carriers

We work with trusted shipping partners and logistics providers depending on the destination.

Carrier selection may vary based on the most efficient and reliable delivery option for your order.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us at atelier@vanadvance.com as soon as possible.

We will work with the shipping provider to resolve the issue.

8. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately after placing your order.

9. Undelivered or Returned Packages

If a package is returned to us due to incorrect address, failed delivery attempts, or non-collection from a pickup point, we may contact you to arrange reshipment (additional shipping fees may apply).

10. Contact

If you have any questions about shipping, please contact us:

Email: atelier@vanadvance.com