Terms of service

Terms of Service

VanAdvance

These Terms of Service govern your use of our website and the purchase of products from VanAdvance. By accessing our website or placing an order, you agree to these terms.

1. General Information

This website is operated by Van Advance. Throughout the site, the terms “we”, “us” and “our” refer to VanAdvance.

We reserve the right to update or modify these Terms of Service at any time. The latest version will always be available on this page.

2. Products

We specialize in handmade and curated wooden cutting board gift sets and other handmade wooden products, including accessories such as oils and cloths.

We make every effort to display product colors, materials, and details as accurately as possible. However, natural variations in wood grain, color, and texture may occur and are not considered defects.

3. Orders

When you place an order, you agree that:

  • All information provided is accurate and complete;

  • You are authorized to use the payment method provided;

  • We reserve the right to refuse or cancel any order if necessary (for example, suspected fraud or stock issues).

If an order is canceled after payment, you will receive a full refund.

4. Pricing and Payment

All prices are listed in EUR (€) and include applicable taxes unless stated otherwise.

We reserve the right to change prices at any time without prior notice. However, the price charged will always be the one displayed at checkout at the time of purchase.

Payments are processed securely through our third-party payment providers.

5. Shipping and Delivery

Orders are processed and shipped within the timeframe indicated at checkout.

Delivery times are estimates and may vary depending on destination and courier delays.

We are not responsible for delays caused by shipping carriers, customs procedures, or events beyond our control.

For more details, please refer to our Shipping Policy.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Personalized or custom-made products (including engraved items) are non-returnable unless they arrive damaged or defective.

7. Intellectual Property

All content on this website, including images, text, branding, and product designs, is the property of VanAdvance and may not be used, copied, or reproduced without permission.

8. Limitation of Liability

To the maximum extent permitted by law, VanAdvance shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability is limited to the amount paid for the product in question.

9. Product Use and Care

Our wooden products are natural items and require proper care. Customers are responsible for following any care instructions provided.

We are not responsible for damage caused by improper use, washing, or maintenance.

10. Personal Data

Your personal data is handled in accordance with our Privacy Policy.

We only collect necessary information to process orders, deliver products, and provide customer support.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of Lithuania and applicable European Union consumer protection laws.

12. Contact Information

If you have any questions regarding these Terms, you can contact us at:

Email: atelier@vanadvance.com

13. Customer-Provided Information

Customers are responsible for ensuring that all information submitted for personalized products is accurate and complete. This includes names, dates, text, symbols, and any other custom details.

Once production has started, changes to personalization details may not be possible. We are not responsible for mistakes resulting from incorrect information provided by the customer.